Shipping & Returns
Free Standard Shipping within Canada for orders over $50
All items are shipped with Canada Post (5-7 days delivery)
I make each piece by hand once your order has been placed. Orders are processed in 7-14 days. Custom orders may take longer to make and ship.
All items are shipped via Canada Post
$5 Standard Shipping within Canada for orders under $50 (5 to 7 business days)
$6 Standard Shipping to the USA (7-10 business days)
$10 Standard Shipping Internationally
**If you are local to the Brantford or Oakville area, and would like to pick up your order, and save the shipping cost, please enter the code PICKUP at checkout, and email Kim at email@example.com to arrange pickup times.
Please specify if you would like the item tracked and signed for upon arrival. Additional shipping fees will apply. Please ask about these shipping rates or review other shipping options (e.g., Xpresspost, Expedited, Registered) at checkout.
If you live outside of Canada, local customs or import duties may be charged by your local government. Customers are responsible for any such charges.
**If you need a piece by a specific date please message to see if it is possible.
Express via Fedex/UPS – Please contact Kim for a quote on shipping
Easy Returns & Exchanges
If you would like to return any items, please contact us at firstname.lastname@example.org. Items can generally be returned within 15 days of receipt for a refund, but shipping costs are not refundable. Returned pieces must be unworn and all packaging must be returned in its original condition.
Return shipping fees are the responsibility of the customer unless we made a mistake. We have the right to deny a return if it does not meet any of our return policy conditions.
Refunds will be credited to the original payment method. Please allow up to a week for refunds to show up on your account due to processing times between payment providers.
Returns and exchanges are not available for custom orders.